Return & Refund Policy

Effective Date: 26th July 2026

At Aley's Homemade Food Products, we are committed to delivering premium handcrafted food products prepared with the highest standards of quality, freshness, and care. Customer satisfaction is important to us, and this Return & Refund Policy explains the terms governing cancellations, returns, replacements, and refunds for purchases made through our website.

Definitions

For the purposes of this Return & Refund Policy:

Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to Aley's Homemades, Lisa George Ennamprayil, Ulickal, Kannur District, Kerala, India.

Goods refer to the food products offered for sale through the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Aley's Homemades, accessible from www.ennamprayil.com

You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours of placing the Order without giving any reason and without incurring any cancellation charges.

To exercise Your right of cancellation, You must notify Us by sending a clear cancellation request via email to aleys@ennamprayil.com or through our official WhatsApp contact +91 9496136964

Once the 24-hour cancellation period has expired, or if production or dispatch of Your Order has already commenced, cancellation requests may not be accepted. This is particularly applicable to products prepared exclusively under our Pre-Book/NRI Pack service or products handcrafted specifically for Your Order.

Where a cancellation request is accepted, We will reimburse You using the same method of payment used for the original Order. Approved refunds will normally be processed within 7 business days from the date of approval.

Conditions for Returns

We understand that, in certain situations, You may wish to return Goods purchased from Us.

If You wish to return any Goods, You must first notify Us of Your return request by email at aleys@ennamprayil.com or through our official WhatsApp contact before dispatching the returned Goods.

Returned Goods must be shipped using:

  • A professional courier service; or

  • India Post Registered Parcel Service

to ensure safe and traceable delivery.

The cost and risk of returning the Goods shall be borne entirely by You.

To be eligible for a refund, please ensure that:

  • You have informed Us of Your return request before returning the Goods.

  • The Goods are returned in their original packaging.

  • The Goods are securely packed to avoid damage during transit.

  • The Goods are returned within 7 days from the date of delivery.

  • The returned Goods are received by Us in good condition.


Upon inspection of the returned Goods, the full product value will be refunded provided the Goods do not fall under the Non-Refundable Items listed below.

Original shipping charges, customs duties, taxes, and return courier charges are non-refundable unless the return is the result of Our error or the Goods supplied were incorrect or defective.

Approved refunds will be processed using the original payment method wherever possible.

Non-Refundable Items

The following Goods are not eligible for return or refund:

  • Goods made to Your specifications or clearly personalised.

  • Products prepared exclusively after Your Order was placed under our Pre-Book Service.

  • Perishable food products that naturally deteriorate rapidly or have exceeded their shelf life.

  • Goods that have been opened, consumed, or whose original seal has been broken after delivery.

  • Goods that are unsuitable for return due to food safety or hygiene reasons.

  • Goods that have been damaged due to improper storage, misuse, mishandling, or negligence after delivery.

  • Goods returned without prior notification or approval from Us.

  • Promotional, discounted, clearance, or sale items unless they were delivered damaged, defective, or incorrectly supplied.

We reserve the right to refuse any return or refund request that does not satisfy the conditions set out in this policy.

Damaged or Incorrect Goods

If You receive Goods that are damaged during transit, defective, spoiled upon delivery, or different from those ordered, please notify Us within 48 hours of receiving the Goods.

Your request should include:

  • Your Order Number

  • A description of the issue

  • Clear photographs of:

    • the product,

    • the packaging, and

    • the shipping label.

Upon verification, We may, at Our sole discretion:

  • replace the affected Goods,

  • issue a partial or full refund, or

  • provide an appropriate alternative solution.

Returning Goods

Where a return has been approved, You should send the Goods to:

Aley's Homemades, Lisa George Ennamprayil, Ulickal PO, Kannur, Kerala, India

We recommend using an insured and trackable courier service or India Post Registered Parcel Service, as We cannot be held responsible for Goods damaged or lost during return transit. Refunds cannot be processed until the returned Goods have been received and inspected by Us.

International Orders

Customers placing international orders are responsible for complying with the import laws and food regulations of their destination country.

We cannot accept returns or issue refunds for Goods delayed, rejected, confiscated, or destroyed by customs authorities or government agencies outside India.

Import duties, customs charges, taxes, and other local fees are the sole responsibility of the customer.

Contact Us

If You have any questions regarding this Return & Refund Policy or wish to request a cancellation, return, replacement, or refund, please contact Us:

Aleys@ennamprayil.com | +91 9496136964